Temu claims on its website it offers a "Temu Purchase Protection Program," which provides "refunds for items that do not arrive, arrive damaged, or are not as described." The refund amount, however, may not match the full price of the items since sales taxes, shipping, used coupons and credit are taken into account." The site does not allow exchanges, but says customers can return orders. Many said items they ordered were never delivered and complained about the lack of refunds after returns and unresponsive customer service. Some shoppers said the wrong size clothing was delivered. And once added to the cart, she said the price was increased to $29. if anyone is interested please let me know thank you."Īnother person claimed Temu advertised sales online, but once the app was downloaded, that pair of shoes promised to be $2.49 became $22.49. "I believe that they are preying on innocent people for profits they need to be a class action civil suit against them for false advertising and stealing money online. "I believe they are scammers," another person wrote, claiming they never received the $50 worth of products they ordered from Temu. "This company is nothing but professional liars and scam artists!!!!" "I am so tired of dealing with this company," the customer wrote. The complaint goes on to say Temu allegedly denied the shopper a refund and customer service was unresponsive.
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